Frequently Asked Questions

• How do we get a quote?

You are able to get a quote in two ways, either by visiting our quote page on the site and completing the quotation request form or by phoning us on the numbers below.

• Do we guarantee response times?

In today's ever growing traffic congestion it would be wrong of us to guarantee response times, however we will always use our best endeavours to respond both quickly and efficiently to all alarm activations.

• How long is the contract?

Our normal period of contract is for twelve months, we can if required offer 3 and 6 month contracts, please ask for details.

• How do we pay?

We would prefer to collect your cheque for the first year of cover when our surveyor carries out the survey, prior to commencing the service.

• How much notice do we need to give to terminate a contract?

We require three months notice of your intention to terminate a contract.

• How do we renew the contract after the first year?

We will automatically contact you prior to the renewal of the contract.

• Can we arrange short-term contracts?

Yes we can, let us know what it is that you need.

• We are happy with the quote, how do we proceed?

We include within our quotations a list of the information we need you to collect prior to our surveyor visiting. When you have the majority of these items assembled, call us to make an appointment for our surveyor and he will collect it all when he calls.

Click here for a reminder of this list

• What do we tell our alarm company?

Once we have completed the survey and agreed the start date with the surveyor, we will ask you to write to your alarm company (a fax letter will be sufficient) and instruct them as from the time and date agreed, we are your No1 Keyholder.

• How many sets of keys are needed?

We only require one set of keys, which must allow us to access your property; we would ask that you test any keys you give us on all doors.

• Can we arrange emergency repairs; such as boarding up if it is necessary following an alarm activation?

Yes, either via our own contacts, or if you wish we will contact any company or tradesman of your choice, we will ask you for your preference when we conduct the survey.

• Do you contact our staff outside of office hours?

We try very hard not to disturb anybody outside of normal business hours; however the nature of our business is such that we will inevitably encounter problems which require us to ask for further instruction.

Kings Cross Head Office
Key House,
15 Kings Exchange,
Tileyard Road,
N7 9AH
Tel. 020 7691 9876
Fax. 020 7691 9889
Email - Click Here


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Units 4-6, Quayside Lodge, William Morris Way, London, SW6 2UZ Phone 0870 770 6880 Fax 0870 770 6886